Exchange / refund policy
EXCHANGE POLICY (EXCHANGE PERIOD IS 3 DAYS)
1. Non-Refundable (non-returnable),Only Exchange is allowed.
2. Sale and discounted purchase are non exchangeable
3) In case of handpainted pieces, there might be little difference in shade of the dress or minor splash on the dress , that won't be exchanged since these are the features of handpainting and that makes every single piece different from other.
WHAT ITEMS ARE ELIGIBLE FOR EXCHANGE?
In original condition
Unwashed and Unworn
In the original packaging/With Tag.
WHAT ITEMS ARE NON-EXCHANGEABLE?
Damaged Items are non-exchangeable.
ARE THERE ANY CHARGES FOR RETURN THE ITEM FOR EXCHANGE?
Please maintain all the tags which are on the outfit and the shipment copy/bill copy which is there on the parcel.kindly send the shipment copy with the product sent for exchange.
Original shipping charges is non-refundable
You are responsible for return shipping and charges
1. All the purchases will be non-refundable (non-returnable).Only Exchange is allowed.
To INITIATE the exchange, kindly email at:
2. To exchange a particular product ,the garment should be sent back to us (address given below) and only after receiving it, we will re-ship the required garment.
3. Please maintain all the tags which are on the outfit and the shipment copy/bill copy which is there on the parcel.kindly send the shipment copy with the product sent for exchange.
5. Please mention your name, address, number and email id on the parcel and also make a slip mentioning the garment name(with size) you need in exchange.
6. Go to local post office, or another courier, to ship the package. Return address for the package:
Flat no. 305, Royal Enclave Model town, Ajmer road
Kishangarh, Rajasthan, 305801, IN
7. Please provide us the tracking number from post office or couriers if applicable.
8. You will receive an email as soon as we received your items, and when re-sipping is approved.
9. All product that need to be exchanged , should be sent back to us . WE DO NOT PROVIDE REVERSE PICK-UP's
10. For COD, shipping charges (rs 150) are applicable, No charges in case of Online payment method during Exchange.
11. Exchanges can be processed Only once per order.
12. In case of defected piece, the same piece will be given and the courier charges will be born by us upto 100 Rs.(share the slip of courier with us within 3 working days from the date of delivery).
13. Customised orders are not eligible for exchange/return.